Responsible Gaming
at fk10
fk10 believes that gambling should be an enjoyable, controlled form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and support resources fk10 provides to every player in Bangladesh, so you can make informed choices and stay in control of your play at all times.
Our Commitment
Gaming Should Always Stay Fun
At fk10, we are committed to providing a safe, fair, and transparent betting environment for every player across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar. We recognise that while the vast majority of players enjoy our platform recreationally, a small number may experience difficulties managing their gambling activity.
That is why fk10 has built a comprehensive suite of responsible gaming tools directly into the platform — available to every registered player at no cost, activatable within minutes, and designed to put you firmly in control. Whether you want to set a weekly deposit ceiling, take a short cooling-off break, or permanently close your account, fk10 makes all of these options straightforward and immediate.
Responsible gaming is not an afterthought at fk10 — it is a core pillar of how we operate. We take a proactive approach to player welfare, using account-level monitoring to identify patterns that may indicate problem gambling and reaching out to players before issues escalate. Players must be 21 years of age or older to register and play on the fk10 platform.
Deposit Limits
Set daily, weekly, or monthly deposit caps that apply instantly. Lower them at any time; increases take 7 days to activate — protecting you from impulsive decisions.
Session Time Limits
Define how long you can remain logged in during a single session. When your limit is reached, fk10 will display a reality-check notification and log you out automatically.
Time-Out (Cool-Off)
Take a structured break from gambling for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but all betting and deposit functions are suspended.
Self-Exclusion
Request a longer-term or permanent self-exclusion at any time. fk10 will close your account, return any eligible balance, and block all re-registration attempts for the selected duration.
Player Protection Tools
Six Ways fk10 Keeps You in Control
Every fk10 account comes equipped with the following player-protection features, accessible from your account settings panel at any time.
Loss Limits
In addition to deposit caps, fk10 lets you set a maximum net loss limit per day, per week, or per month. Once your loss threshold is reached for the selected period, further wagering is paused until the next period begins — giving you a hard financial safety net regardless of how you fund your account via bKash, Nagad, or Rocket.
Reality Check Notifications
Configure fk10 to send you an on-screen reminder every 30, 60, or 90 minutes while you are actively playing. Each reminder shows your net session result, total time spent, and gives you a clear prompt to review whether you want to continue or take a break. These notifications cannot be permanently dismissed — they reappear at every interval you set.
Activity Statement
Access a full, transparent breakdown of your gambling history at any time — including total deposits, total withdrawals, net win/loss figures, and game-by-game records for any date range you choose. Understanding your actual spending pattern is the single most powerful step toward responsible play.
Promotional Opt-Out
If you find that bonus offers, reload promotions, or seasonal Eid and BPL tournament incentives encourage you to deposit more than you intended, you can opt out of all marketing communications and bonus offers entirely. This setting takes effect immediately and prevents fk10 from sending any promotional material to your registered email or phone number.
Account Verification Lock
fk10 mandates full KYC (Know Your Customer) verification before any withdrawal can be processed. This requirement protects your account from unauthorised access and ensures that all funds are returned to the verified account holder. Players who have not completed KYC are not able to withdraw funds or access certain high-stake game categories.
24/7 Welfare Support
fk10's live chat support team is trained to handle responsible gaming conversations with sensitivity and without judgment. If you feel your gambling is becoming a problem — or if you are concerned about someone else — contact our support team at any hour via live chat or by emailing [email protected] for guidance and immediate account action.
Self-Exclusion Options
Choosing the Right Break Duration
fk10 offers a range of structured break options. The table below summarises each option, what it restricts, and how to activate it. All options are free and take effect within minutes of your request.
| Option | Duration | Betting Access | Deposits Allowed | Account Status | How to Activate |
|---|---|---|---|---|---|
| Reality Check | Ongoing (per session) | Allowed | Allowed | Active | Account Settings → Responsible Gaming |
| Deposit Limit | Rolling daily / weekly / monthly | Allowed | Capped | Active | Account Settings → Deposit Limits |
| Loss Limit | Rolling daily / weekly / monthly | Paused at threshold | Allowed | Active | Account Settings → Loss Limits |
| Time-Out (Cool-Off) | 24 hrs / 48 hrs / 7 days / 30 days | Suspended | Suspended | Open (paused) | Account Settings → Take a Break |
| Short-Term Exclusion | 3 months / 6 months / 1 year | Blocked | Blocked | Suspended | Contact Live Chat or [email protected] |
| Permanent Exclusion | Indefinite (minimum 5 years) | Permanently Blocked | Permanently Blocked | Closed | Contact Live Chat or [email protected] |
Requests to increase a deposit limit or lift a loss limit are subject to a mandatory 7-day cooling-off period before the change takes effect. Requests to reduce limits or activate any exclusion option take effect immediately.
Step-by-Step Guide
How to Activate Your Responsible Gaming Settings
Setting up a protective limit or requesting a break takes less than five minutes. Follow the steps below, or contact our 24/7 live chat team who can walk you through the process and action any request on your behalf immediately.
Log In to Your fk10 Account
Visit fk10.io and log in with your registered username and password. Ensure you are on the correct website — fk10 will never ask for your password via email, WhatsApp, or SMS.
Navigate to Account Settings
Click on your account icon in the top-right corner and select "Account Settings" from the dropdown menu. This opens your personal account management panel.
Select "Responsible Gaming"
Within Account Settings, locate the "Responsible Gaming" tab. This section contains all deposit limit, loss limit, session time, reality check, time-out, and self-exclusion controls in one place.
Choose and Configure Your Tool
Select the protection tool you want — for example, "Set Deposit Limit". Enter your preferred limit amount in BDT (e.g., ৳5,000 per week) or choose your preferred time-out duration. Review the details carefully before confirming.
Confirm Your Request
Click "Confirm" to activate your chosen setting. Restrictions (lower limits, time-outs, exclusions) take effect immediately. You will receive a confirmation message on-screen and an email to your registered address summarising the change.
Need Help? Contact Support Directly
If you are unable to locate the settings panel, or if you want to request a self-exclusion urgently, open the live chat widget on any fk10 page. Our support agents are available 24/7 and can activate any responsible gaming measure on your account within minutes, at no charge.
Recognise the Signs
Is Gambling Becoming a Problem?
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs may indicate that gambling has moved beyond recreational entertainment and is beginning to negatively affect your life or the lives of those around you.
Warning Signs to Watch For
Spending more money on gambling than you originally intended, or more than you can comfortably afford to lose.
Chasing losses — continuing to bet in an attempt to recover money you have already lost.
Feeling irritable, anxious, or restless when you are unable to gamble, or when you attempt to cut down.
Lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
Gambling to escape from stress, anxiety, depression, loneliness, or other negative emotions rather than for entertainment.
Neglecting work, family responsibilities, studies, or personal health because of time spent gambling.
Borrowing money, selling possessions, or considering illegal activity to fund gambling sessions.
Feeling that you need to bet increasingly large amounts to experience the same level of excitement or satisfaction.
If Any of These Apply to You
If you recognise one or more of the warning signs above in your own behaviour, we strongly encourage you to take action now rather than waiting for the situation to worsen. fk10's support team is trained to help, without judgment, and can activate protective measures on your account within minutes.
The following steps are available immediately:
- Contact fk10 Live Chat — available 24/7, average response time 2–5 minutes.
- Email [email protected] — plain text address, not a clickable link.
- Request a time-out directly from your account settings — takes effect in under 5 minutes.
- Request permanent self-exclusion if you feel this is necessary — fk10 will process it the same day.
Concerned About Someone Else?
If you are worried that a family member, friend, or colleague in Bangladesh may be experiencing a gambling problem, you can contact fk10 on their behalf. Our support team can provide guidance on how to approach the conversation and what steps can be taken to help the person affected.
Speaking up early makes a meaningful difference. fk10 will treat all third-party welfare enquiries with complete confidentiality and care.
Age Verification Policy
21+ Only — No Exceptions
fk10 operates a strict 21+ age policy across all products, all payment methods, and all markets including Bangladesh. Age verification is mandatory at registration and before any withdrawal is processed.
Mandatory ID Verification
All players must verify their age and identity using a government-issued ID (National Identity Card or passport) before withdrawals are permitted.
Immediate Account Closure
Any account found to belong to a person under 21 is closed immediately, all funds are forfeited, and the personal data is securely deleted per our Privacy Policy.
Parental Controls
Parents and guardians are encouraged to use internet filtering software to restrict access to gambling websites on shared devices used by minors in the household.
Report Underage Activity
If you believe a person under 21 has registered an account on fk10, report it via live chat immediately. We will investigate and take appropriate action without delay.
Get Help Now
fk10 Support Is Always Here
No matter where you are in Bangladesh — or what time it is — fk10's welfare-trained support team is ready to help you take control of your gambling activity.
24/7 Live Chat Support
Open the live chat widget on any page of the fk10 platform. Our support agents respond within 2–5 minutes on average and can activate any responsible gaming measure on your account in real time. No form to fill out — just start a conversation.
Email Support
Send your responsible gaming request or welfare enquiry to [email protected] (plain text — not a clickable link). Include your registered username and a brief description of the change you need. We aim to respond within 2 hours for all responsible gaming related emails.
WhatsApp Support
Reach our support team via WhatsApp at +880 1700 000000 (plain text — not a clickable link). WhatsApp messages are monitored around the clock. For urgent responsible gaming requests such as immediate account suspension, live chat remains the fastest option.
Play Smart. Stay in Control.
fk10 is committed to keeping gambling fun and safe for every player in Bangladesh. Explore our games responsibly — set your limits, know your boundaries, and enjoy the experience.