fk10 Privacy Policy

1. Who We Are

fk10 (referred to in this Privacy Policy as "fk10", "we", "us", or "our") operates the online betting and casino platform accessible at https://fk10.io. fk10 is the data controller responsible for the personal information collected from players and visitors who use this platform.

This Privacy Policy applies to all personal data processed in connection with the fk10 website, its mobile-optimised interface, all associated betting and casino products, customer support services, and promotional communications. By registering an account or accessing the fk10 platform in any capacity, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read in conjunction with fk10's Terms & Conditions, which are available at /terms-conditions. Unless otherwise defined herein, capitalised terms carry the meanings given to them in the Terms & Conditions.

2. Data We Collect

2.1 Registration & Identity Data

When you create a fk10 account, we collect the following information:

• Full legal name (as it appears on your government-issued identification document);
• Date of birth (to verify you are 21 years of age or older);
• Residential address in Bangladesh (city, district, postal code);
• Email address;
• Mobile phone number (including the number registered to your bKash, Nagad, or Rocket account, where applicable);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and money laundering, we may request copies of the following documents:

• Government-issued photo identification (National Identity Card, passport, or driving licence);
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last three months);
• Proof of payment method ownership (for example, a screenshot of your bKash or Nagad account showing your registered mobile number).

2.3 Financial & Transaction Data

We record details of all financial transactions on your fk10 account, including:

• Deposit amounts, timestamps, and the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard);
• Withdrawal requests, amounts, and settlement dates;
• Bonus credits, wagering activity, and bonus settlement records;
• Account balance history.

fk10 does not store full card numbers or mobile financial service PINs. Payment authentication is handled directly by the respective payment provider.

2.4 Betting & Gaming Activity Data

We maintain detailed records of all betting and gaming activity conducted through your account, including wagers placed, game types, bet amounts, odds accepted, outcomes, net win/loss figures, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and service improvement.

2.5 Technical & Device Data

When you access fk10, our servers automatically record certain technical information, including:

• IP address and approximate geolocation (city/country level);
• Device type, operating system, and browser version;
• Session timestamps and duration;
• Pages visited, features accessed, and clicks within the platform;
• Referring URL (the address of the website that directed you to fk10, if applicable).

2.6 Communications Data

We retain records of all communications between you and fk10's support team, whether conducted via live chat, email, or WhatsApp. These records are used for quality assurance, dispute resolution, and training purposes.

2.7 Summary of Data Categories

3. How We Collect Your Data

fk10 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit, submit a withdrawal request, contact our support team, or participate in a promotion;
• Automatically — through cookies, server logs, and similar tracking technologies as you browse and interact with the fk10 platform (see Section 7 for full details on cookies);
• From payment providers — bKash, Nagad, Rocket, Upay, and card network processors may share transaction confirmation data with fk10 to facilitate deposit and withdrawal settlement;
• From game providers — game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe may share session and outcome data with fk10 for account settlement, dispute resolution, and responsible gaming purposes;
• From fraud prevention services — fk10 may use third-party risk and identity verification tools that supplement the data you provide directly.

4. Why We Use Your Data

fk10 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your fk10 account, including processing login sessions and account updates;
• Identity verification: Confirming your age (21+), identity, and residential eligibility in compliance with our KYC obligations;
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate transaction records;
• Service delivery: Providing access to sports betting markets (including BPL, IPL, T20 World Cup, and other cricket competitions), live casino games, slots, and other platform features;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour, enforcing deposit limits and self-exclusion requests, and providing reality-check notifications;
• Fraud and security: Detecting, preventing, and investigating fraud, money laundering, prohibited conduct, and unauthorised account access;
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of communications;
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates by email or push notification, where you have opted in to receive such communications;
• Platform improvement: Analysing aggregated usage data to improve the performance, design, and content of the fk10 platform;
• Legal compliance: Meeting our obligations under applicable law, including responding to lawful requests from governmental or regulatory authorities.

5. Legal Basis for Processing

fk10 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account registration, payment processing, and service delivery — is necessary for the execution of the Terms & Conditions you have accepted;
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming oversight, platform analytics, and dispute resolution is carried out on the basis of fk10's legitimate interests, balanced against your privacy rights;
• Legal obligation: Processing necessary for KYC compliance, record-keeping, and responses to lawful authority requests is carried out to fulfil fk10's legal obligations;
• Consent: Marketing communications are sent only where you have given your explicit consent. You may withdraw this consent at any time by contacting our support team or by using the unsubscribe mechanism included in all marketing emails.

6. Sharing Your Data

fk10 does not sell, rent, or otherwise commercially disclose your personal data to any third party. We share data only in the following limited circumstances and only to the extent strictly necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals;
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios receive a session token and account identifier to deliver game content and record outcomes. They do not receive your full name, NID, or payment details;
• Identity verification providers: Third-party KYC service providers may process copies of your identity documents solely for verification purposes, under strict data processing agreements with fk10;
• Legal and regulatory authorities: fk10 may disclose personal data to law enforcement agencies, courts, or other governmental bodies where required by applicable law or in response to a valid legal process;
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of fk10's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom fk10 shares personal data are required to process that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to fk10.

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. fk10 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform efficiently, maintain your login session, and improve your experience.

7.2 Types of Cookies We Use

• Strictly necessary cookies: Required for core platform functionality, including maintaining your authenticated session, remembering your language preference, and securing your account. These cannot be disabled without affecting your ability to use the platform.
• Performance and analytics cookies: Used to collect anonymous, aggregated data about how players interact with the fk10 platform — for example, which pages are visited most frequently, where users exit the registration flow, and how long sessions last. This data is used solely to improve the platform.
• Functional cookies: Used to remember your preferences such as your preferred deposit method, last-selected game category, or display settings, so that you do not need to reconfigure them on each visit.
• Marketing cookies: Used, with your consent, to deliver relevant promotional offers and to measure the effectiveness of fk10's marketing campaigns. These are set only where you have opted in.

7.3 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the fk10 platform. Instructions for managing cookies are available in your browser's help documentation.

8. Data Retention

fk10 retains your personal data for as long as your account remains open and for a reasonable period thereafter, in accordance with our legal and operational requirements. Specifically:

• Active account data (identity, contact, financial, and gaming activity records) is retained throughout the lifetime of your account;
• KYC documents are retained for a minimum period following account closure, as required by applicable anti-money laundering obligations;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction, in line with standard financial record-keeping requirements;
• Support communications are retained for a minimum of two (2) years from the date of the interaction;
• Technical and device data (server logs, IP records) is typically retained for up to twelve (12) months unless retained longer for active fraud or legal investigations;
• Marketing consent records are retained for the duration of your consent and for a period thereafter as evidence of your consent decision.

When personal data is no longer required, fk10 securely deletes or anonymises it in accordance with our internal data disposal procedures.

9. Data Security

fk10 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and fk10's servers;
• Encryption of sensitive data fields (including passwords and KYC document storage) at rest;
• Role-based access controls ensuring that fk10 staff can only access personal data relevant to their specific job function;
• Regular security audits and vulnerability assessments of platform infrastructure;
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login;
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach.

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying fk10 immediately via live chat if you believe your account has been compromised.

10. Your Privacy Rights

As a fk10 player, you hold the following rights over your personal data:

• Right of access: You may request a copy of the personal data fk10 holds about you at any time;
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected;
• Right to erasure: Subject to our legal retention obligations, you may request that fk10 delete your personal data. Note that we may be unable to delete certain data (such as transaction records and KYC files) where retention is required by law;
• Right to restriction: You may ask fk10 to restrict the processing of your personal data in certain circumstances, for example while a dispute regarding its accuracy is being resolved;
• Right to data portability: You may request that fk10 provide a copy of your personal data in a structured, machine-readable format;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to fk10's right to demonstrate compelling legitimate grounds;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

To exercise any of the above rights, please contact fk10's support team via live chat or by emailing [email protected] (plain text — not a clickable link). fk10 aims to respond to all data rights requests within 30 days of receipt.

11. Children & Minors

The fk10 platform is strictly for adults aged 21 years and over. fk10 does not knowingly collect personal data from any person under the age of 21. If we become aware that a person under the age of 21 has registered an account or provided personal data to fk10, we will immediately close the account, forfeit any associated balance, and securely delete all related personal data.

If you believe that a minor may have created a fk10 account, please contact our support team immediately via live chat so that we can take prompt action.

12. Third-Party Links

The fk10 platform may contain links to third-party websites or services — for example, payment provider portals or game provider support pages. fk10 is not responsible for the privacy practices of any third-party website and this Privacy Policy does not apply to any external site. We encourage you to read the privacy policy of any third-party service you access via a link from the fk10 platform.

13. Changes to This Policy

fk10 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we add a new category of data processing or a new third-party sharing arrangement — we will provide at least seven (7) days' advance notice by email to your registered address and by a prominent notice on the fk10 platform.

Non-material changes (such as typographical corrections, clarifications, or reorganisation of existing content that does not alter the substance of any data processing practice) may be made without prior notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the fk10 platform following the effective date of any amendment constitutes acceptance of the updated Privacy Policy.

14. Contact & Data Requests

For any questions, concerns, or formal requests relating to this Privacy Policy or to the personal data fk10 holds about you, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the fk10 platform. Average response time is 2–5 minutes.
• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000

When submitting a data rights request, please include your registered account username and email address so that we can identify your account and respond accurately. fk10 may request additional verification before processing sensitive data requests such as access or erasure.

By using the fk10 platform you confirm that you have read, understood, and agreed to this Privacy Policy in its entirety. This Privacy Policy was last updated on 1 January 2026.